Return/Refund Policy

All of our refunds and returns are dealt with and decided on a case by case basis. We have provided the following policies and procedures should a refund or return be warranted.

 

A) We are unable to provide a refund/return due to disappointment or frustration from receiving your order later than expected or not on the date you prefer. We recommend placing your order well ahead of time to avoid disappointment and contacting us before ordering if you are after a specific delivery day.

 

(B) If you have simply changed your mind, we are unable to provide an exchange or refund so we recommend you choose carefully. 

Returning an Item

 

A) If we agree in writing to the return of goods, you must do the following:

i) Post the goods to our warehouse in their original condition, in their original
packaging; and


ii) Email us your receipt as proof of purchase, along with the return postage
tracking number. We have to wait until we have received the returned goods before issuing a refund.

 

B) You will be solely responsible for paying any shipping or postal costs for
returning your goods unless otherwise stated by us, in writing. 

 
To start a return, you can contact us at vibeydesignsau@outlook.com.au

Unfortunately, we cannot accept returns on sale items or gift cards.